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Customers upset after utility company proposes rate hike in Scott County

Published: Oct. 7, 2020 at 3:35 PM EDT
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SCOTT COUNTY, Ky. (WKYT) - A letter in the mail outlined possible sewage rate hikes for people in Scott County, and their bills next month could be tripled.

“The proposed rate hike would jump from $30 a month, which it shows here, to $96.14 a month,” said affected customer Adrian Jones.

That’s a 220% increase, which is what Jones and other Homestead neighbors could face next month.

The Scott County subdivision is one of about a dozen central Kentucky areas that might see drastic changes.

Bluegrass Water sent a letter to affected customers that says the company needs an additional three and a half million dollars for sewer plant improvements.

Neighbors we talked to say they’re not upset about rate increases in general, but they say a 200% increase is way too much.

“We’re right in the middle of a pandemic, tons of people out of work. It’s really a terrible time to be trying to move these rates so high right now,” Roger Ward said.

Outraged customers are now reaching out to the Kentucky Public Service Commission. The PSC regulates all utility services in the state, and will rule on the request from Bluegrass Water, or it could order rates different than what is proposed.

“They’re not going to change your mind because a customer said they didn’t like it. No customer is going to like it. So they’re not going to listen. The people they will listen to is the PSC who can drop that gavel and say no you can’t raise rates that high that quickly,” Jones said.

For now, they’ll be filing requests for intervention online, hoping someone steps in before the November 1 deadline.

Customers can submit requests for intervention on the Public Service Commission’s website.

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