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Increase in scams due to COVID-19; Here's how to protect yourself

(WKYT)
Published: May. 20, 2020 at 2:02 PM EDT
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We continue to see an increase in scams and phishing attacks in the form of phone calls, texts and emails. We want to remind our members to be diligent when it comes to their account information. These fraudsters are very sophisticated, and it can appear as if they are calling or messaging from

.

PLEASE REMEMBER, UKFCU EMPLOYEES WILL NOT CALL, TEXT OR EMAIL YOU ASKING FOR:
  • Account number
  • PIN number
  • Full Debit or Credit Card number
  • Online and Mobile Banking password
  • Social Security Number*
  • Security Codes
*When a member calls into our Call Center, we may ask for your social security number for identity verification purposes.
STREAMING SERVICES ARE BEING SPOOFED IN PHISHING ATTACKS

Many streaming services such as Netflix, Spotify and Disney+ are reporting an increase in phishing attacks targeted towards their customers. These attacks range from phony email alerts accusing you of non-payment to offering you free streaming services during the pandemic. Both of these strategies include a link that takes you to a page designed to gather your information and deliver it to the fraudsters.

Remember the following tips to stay safe:
  • Other streaming services may be spoofed as well. Remember that if something seems to good to be true, it probably is.
  • Never click on a link you weren't expecting. Even if it appears to be from a company or service you recognize.
  • When an email asks you to log into an account or service, log in to your account through your browser - not by clicking the link in the email. This way, you can ensure you're logging into the real website and not a phony look-alike.
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FRAUD ALERT - INCREASING AMOUNT OF SCAMS DUE TO CORONAVIRUS

Some of our members are being targeted with fraudulent text messages. Currently, the scammer indicates they are from our Fraud Department and asks the member if they authorized a certain debit card purchase. If the member replies in any way, they will receive a call which appears to come our call center, 859.264.4200. They will ask if the member made this transaction or not.

Please do not respond to these messages.

If you do, and you share any account or sensitive information with the scammer, please contact us directly and cancel your debit card. Or you may need to close your account depending on which account information was given out.

PLEASE REMEMBER, UKFCU EMPLOYEES WILL NOT TEXT OR CALL YOU ASKING FOR:
  • Account number
  • PIN number
  • Full Debit or Credit Card number
  • Online and Mobile Banking password
  • Social Security Number
  • Security Codes
Please also be on high alert to potential scams based around the government stimulus checks that could be coming in the future. The government will not ask you for your account number nor will they ask you to return a portion of your stimulus check via gift cards or wires.

If you receive a call that shows it's from UKFCU and they ask you for any of this information, hang up immediately and call us at 859.264.4200 or 800.234.8528. If you receive a text of email asking for you to verify this information, please call us.

FRAUDULENT TEXT ALERTS TO MEMBERS

Some of our members are being targeted with fraudulent text messages. The texts claim that the member's visa card has been "locked", and instructing members to contact an unknown phone number & email. If you receive this text message, or any sort of suspicious communication, do not attempt to contact the provided contact information or click any links that may be present in the communications.

Call us at 859.264.4200 or 800.234.8528 to verify any suspicious communications you may receive.
ROBOCALLS CLAIMING YOUR SOCIAL SECURITY NUMBER IS SUSPENDED

Be on the lookout for a popular robocall scam that is tricking people into believing their Social Security number (SSN) has been suspended. The robocall tells you to call the number provided to speak with a government agent about the issue. Some of the robocalls even threaten to issue an arrest warrant if the victim doesn’t respond.

When you call the number back, you are actually speaking with a fake government agent. This scammer will try to trick you into giving up sensitive personal information like your SSN, birth date, and bank account number.

Always remember the following to stay safe from tricks like this:

  • Your Social Security number can never be suspended.
  • The Social Security Administration will never threaten to arrest anyone.
  • Do not share any type of personal information with anyone you don’t know over the phone.
  • If you get this type of call, hang up the phone immediately and report the call to the appropriate agency.

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